BOOKING TERMS AND CONDITIONS
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard.
The balance, along with the applicable vehicle bond, is payable directly to the supplier in AUD on your arrival.
The supplier accepts Visa, MasterCard, Bankcard, Cash is accepted at our Airport branches only, not any City branches.
A bond of $1000 is required. This is pre-authorised from your credit card and unfrozen once the vehicle has been returned in a satisfactory condition.
NOTE: In all cases the credit card holder must be present upon the collection of the vehicle, be included on and sign the Rental Agreement. An additional driver/hirer fee will be charged.
The use of Debit Card as security will incur a 5% transaction fee on the full cost of rental.
In the event of a cancellation or no show your deposit payable at time of booking is non refundable.
No Show Policy
In the event of a customer not turning up or cancelling the booking a $100 No Show fee will be charged.
Further Holding/Security Deposit for vehicle excess
East Coast Car Rentals will pre-authorise an amount up to the chosen excess, on the hirer's credit card. Upon return and closure of the rental agreements, the pre-authorisation will be cancelled.
Area of Use
You and any authorised driver must only use the vehicle on a road which is properly formed and sealed.
The vehicle can not be taken onto Kangaroo Island, Bruny Island, Fraser Island, Magnetic Island, Groote Eylandt, Gove Peninsula or the Tiwi Islands.
Travel is not permitted into or out of the Northern Territory, Western Australia or Tasmania.
In Queensland, the vehicle can not travel in a Westerley direction on Highway No. 27 beyond Chillagoe; on Highway No.1 beyond Normanton in a Southerly direction and no further North than Karumba: The vehicle is not to be driven beyond Cooktown to the North or Lakeland to the West and no further North than Cape Tribulation on the Coast Road; or on the Coast Road from Helenvale to Cape Tribulation, or from Laura to Lakeland.
Vehicles are not to be taken above the snow line in New South Wales and Victoria (being Jindabyne in New South Wales and Bright in Victoria from the beginning of June until the end of September.
Travel on beaches or through streams, dams, rivers or flood waters is prohibited at all times.
It can be challenging for customers to understand the possible liability they will incur if they have an accident in a rental vehicle. Many consumers are unaware that car rental 'insurance' is very different to the insurance they purchase for their private vehicle and that excesses are much higher. East Coast Car Rentals provides the following options to reduce your excess in the event of damage.
Collision Damage Waiver (CDW)
East Coast Car Rentals Collision Damage Waiver protects you against damage caused as a result of a Multi Vehicle accident by reducing your Multi Vehicle Liability (MVL). A Multi Vehicle accident is where another vehicle has been fully identified and full details provided. Single Vehicle Accidents are not covered.
|(Single Vehicle Liability is not reduced)||COLLISION DAMAGE WAIVER (CDW)|
|Multi vehicle liability (MVL)||Single vehicle liability (SVL)||1-7 days||8-14 days||15+ days||Reduced MVL with CDW|
|per day||per day||per day|
|HATCHBACK & SEDAN||Drivers Aged 25-80||$3300||$5500||$14.50||$12.30||$10.10||$385|
|Drivers Aged 21-24||$3300||$5500||$14.50||$14.50||$14.50||$500|
|FAMILY||Drivers Aged 25-80||$3300||$5500||$14.50||$12.30||$10.10||$500|
|Drivers Aged 21-24||$3300||$5500||$14.50||$14.50||$14.50||$500|
|8 SEATS & SUV||Drivers Aged 25-80||$3500||$5500||$21.10||$17.80||$14.50||$500|
|Drivers Aged 21-24||$3500||$5500||$21.10||$21.10||$21.10||$800|
|12 SEATS||Drivers Aged 25-80||$5000||$5500||$21.10||$17.80||$14.50||$1000|
|Drivers Aged 21-24||$5000||$5500||$21.10||$21.10||$21.10||$1000|
Premium Reduction Waiver (PRW)
East Coast Car Rentals Premium Protection Package protects you against damage caused as a result of Multi Vehicle Accidents (covered by CDW) plus Single Vehicle Accidents, Hail and Storm Damage, Animal Damage, Windscreens, Tyres and Headlight damage.
|(Single Vehicle Liability is reduced)||PREMIUM REDUCTION WAIVER (PRW)|
|Multi vehicle liability (MVL)||Single vehicle liability (SVL)||1-7 days||8-14 days||15+ days||Reduced Liability with PRW|
|per day||per day||per day|
|HATCHBACK & SEDAN||Drivers Aged 25-80||$3300||$5500||$21.00||$18.80||$16.60||$385|
|Drivers Aged 21-24||$3300||$5500||$21.00||$21.00||$21.00||$500|
|FAMILY||Drivers Aged 25-80||$3300||$5500||$21.00||$18.80||$16.60||$500|
|Drivers Aged 21-24||$3300||$5500||$21.00||$21.00||$21.00||$500|
|8 SEATS & SUV||Drivers Aged 25-80||$3500||$5500||$27.60||$24.30||$21.00||$500|
|Drivers Aged 21-24||$3500||$5500||$27.60||$27.60||$27.60||$800|
|12 SEATS||Drivers Aged 25-80||$5000||$5500||$27.60||$24.30||$21.00||$1000|
|Drivers Aged 21-24||$5000||$5500||$27.60||$27.60||$27.60||$1000|
Each driver must be listed on the Rental Agreement and must present their drivers license at time of collection. An additional driver/hirer fee of $11 per driver will apply. Maximum 4 drivers per rental.
Drivers aged between 21 and 25 years of age (as of the last day of the rental period) are still entitled to hire, however are subject to a compulsory, additional $8.80 per day surcharge.
We can rent to drivers over the age of 80 subject to the approval of the renting officer.
Drivers who hold a valid Provisional License (P Plate) may rent from East Coast Car Rentals under the following provisions;
- The P Plate driver must have held his P Plate license for a minimum period of the 12 months prior to the start of the rental.
- The customer must provide a P plate for display on the vehicle.
- The customer must accept the full PRW options.
- The customer will abide by the terms of the rental contract as well as those restrictions associated with the license.
Learner Drivers (L Plate) are not permitted to rent vehicles with East Coast Car Rentals.
Confirmed reservations can be altered and are subject to availability. Changes to the length of rental may alter daily rates or any other specially discounted offers. Please advise staff on arrival if the 'return' date is to be different than that booked. If during the rental and extended hire is required, the hirer must contact our Reservations office between 8am and 5pm. Quote the 'U' booking number and Surname.
RENTAL TERMS AND CONDITIONS
This would form the basis of an Agreement between the prospective hirer/driver (you) and the East Coast Car Rentals (the Company) to rent a motor including all accessories, tools, tyres and equipment and any replacement vehicle (the vehicle).
1. VEHICLE RENTAL CONDITION, USE AND RETURN
The vehicle is delivered to you in good operating condition and with the seal of the odometer unbroken. You agree to return the vehicle in the same condition (except for ordinary wear and tear NOT INCLUDING WINDSCREEN DAMAGE) together with all tools, tyres, accessories and equipment to the location specified on the rental agreement and on the date there specified (or sooner, if demanded by the company). The company make take possession of the vehicle without demand and at your expense, if it is illegally parked, used in violation of the law or of this agreement, or if it is apparently abandoned. If the seal of the odometer is broken the persons responsible will be reported to the appropriate authority and you are responsible for extra charges based on 500 kilometres per day at 50c per kilometre. If the company deems the vehicle has travelled outside the area of use as stated on of the rental agreement, an amount equal to the commensurate rack rate for the total hire, but not limited to, will be payable to the company on return. Unlimited kilometre allowance/payment will be cancelled in the event of any Unauthorised or Prohibited use. An allowance calculated at 100 kilometres per day will apply, excess kilometres will be charged at 22c per kilometre.
2. UNAUTHORISED AND PROHIBITED USE
Persons who must not drive the vehicle
(a) A person who is not identified on the rental agreement or has not been identified in writing to the Company or approved by the Company in writing.
(b) A person who is not licensed for that class of vehicle.
(c) A person whose blood alcohol concentration exceeds the lawful percentage
(d) A person who has given of for whom you have given a false name, age, address or driver's license details
(e) A person whose driver's license has been cancelled, endorsed or suspended within the last three years
(f) A person who has held a driver's license for less than 2 years
Circumstances in which and/or for which the vehicle must not be used:
(g) Outside the area of use limitations as identified on the rental agreement
(h) On unsealed roads, snow covered or off road conditions unless authorised by us in writing
(i) To carry persons for hire or to carry any inflammable, explosive or corrosive materials
(j) To propel or tow any vehicle, trailer, boat or other object unless the Company has authorised such use in writing
(k) To carry any greater load and/or more persons than is lawful, or use in a manner or for a purpose other than for which it was designed and constructed.
(l) For racing pacemaking, reliability trials, speed trials, hill climbing or being tested in preparation for those purposes
(m) In a dangerous or careless manner, driving without due care or attention, failure to comply with local traffic rules
(n) In contravention of any legislation or regulation controlling vehicular traffic or for any illegal purpose.
3. FINAL OBLIGATIONS
Special Note: Joint hirers and all drivers are jointly and severally responsible under this agreement. YOU ARE RESPONSIBLE FOR AND BY ENTERING INTO THE AGREEMENT YOU AUTHORISE THE COMPANY TO DEBIT YOUR CREDIT CARD/DEPOSIT (and you will pay on demand any balance) WITH THE FOLLOWING CHARGES.
(a) All rental charges specified on the rental agreement.
(b) All charges claimed from the Company in respect of parking or any other traffic violations/infringements, including the Company's processing fee, incurred during the period of hire or until such later time as the vehicle is returned to the Company
(c) All loss or damage to the motor vehicle (including loss of use), Third Party Damages, legal expenses, assessment fees, towing and recovery, storage and company service charges where:
(i) any condition of this agreement, and in particular Condition 2, or and special condition on the rental agreement has been breached;
(ii) the vehicle is involved in a single vehicle incident (or not under the control of an authorised hirer at the time of loss) unless the Company waives such loss to a single vehicle incident liability amount shown on the rental agreement. A single vehicle incident is defined as any incident where the vehicle suffers loss or damage as a result of an impact with any or all objects whether animate or inanimate except another vehicle which can be fully identified and all details provided;
(iii) you have left the vehicle unlocked or left the keys in the vehicle;
(iv) you have not kept the key secure and under your personal control
(v) the underbody of the vehicle is damaged regardless of cause when no other vehicle is involved;
(vi) the vehicle is totally or partially immersed in water regardless of cause; (vii) the interior of the vehicle is damaged regardless of cause when no other vehicle is involved;
(viii) the tyres of the vehicle are damaged other than by normal wear; (ix) the vehicle is damaged by driving it under or into an object lower than the height of the vehicle;
(x) you have failed to maintain all fluid and fuel levels or failed to immediately rectify or report to us any defect of which you became aware;
(xi) the vehicle is damaged by loading or unloading, other than normal wear;
(xii) your failure to secure properly any load or equipment which leads to loss caused by any part of said load or equipment.
(d) All towing and recovery, storage and company service charges where the vehicle is located at a distance greater than 250kms from our nearest rental depot based upon the fastest route.
(e) An Administration fee of 9.95% is applicable to all charges relating to this agreement. Administration fees on damage liability will be calculated at 9.95% of the chosen liability as appears on the front of this agreement. These Administration fees are not refundable.
(f) The rental vehicle is deemed to be returned and rental concluded, only when the vehicle is physically returned to the nominated depot, paid in full and in a condition that is acceptable to the company.
Special Note: If you have paid by use of a credit card or directed the Company to bill charges to some other person, corporation, form or organisation who or which fails to make payment when due, you will immediately pay the full amount due to the Company on demand
4. DAMAGE COVER
If you act within the terms and conditions of this agreement the Company will grant damage cover (including legal costs incurred with our consent) for your benefit in respect of damages to the vehicle or third party damage other than any property owned by you (or any friend, relative, associate or passenger) or in your physical or legal control. This cover is subject to
(a) Your payment of the damage/loss liability charge stated on above.
(b) Your not having acted or having caused any other person to have acted in any manner which is in contravention of this agreement including the special conditions on above.
(c) Your not being covered under any policy of insurance.
(d) Your providing such information and assistance as may be requested and, if necessary, authorising the Company insurer to bring, defend or settle legal proceedings, but the Company shall have the sole conduct of the proceedings.
5. THE SECURITY DEPOSIT AS SPECIFIED ON THE AGREEMENT SHALL BE HELD BY THE COMPANY AT IT'S SOLE WILL AND DISCRETION AND SHALL BE DEBITED THE COST OF:
(a) Cleaning the vehicle if returned in a dirty and untidy condition
(b) Subject to all the other terms, provisions and conditions of this agreement amounts may be deducted to comply with such terms
(c) Return the motor vehicle late of the due return time
(d) If the vehicle is returned damaged.
6. GENERAL PROVISIONS
(a) You will promptly report any accident or loss involving the vehicle while rented under this agreement to the Company location where the vehicle was hired and will deliver to the company immediately, every summons, complaint or paper in relation to such loss. Compliance with this sub-paragraph does not excuse the hirer from reporting an accident to police or other proper authorities. The company reserves the right to exchange vehicles or terminate the rental if the vehicle has been involved in an accident or damaged, regardless of fault or circumstance.
(b) You release and hold harmless the Company (and its agents and employees) from all claims for loss or damages to their personal property, or that of any other person left in the vehicle, which is received handled or stored by the Company at any time before, during or after this renal period, whether due to the Company's negligence or otherwise.
(c) Except as provided by law no driver or passengers in the vehicle shall be or deemed to be the agent, servant or employee in any manner for any purpose whatsoever.
(d) THE COMPANY GIVES NO EXPRESS OR IMPLIED WARRANTY AS TO ANY MATTER WHATSOEVER INCLUDING WITHOUT LIMITATION THE CONDITION OF THE VEHICLE AND EQUIPMENT, IT'S MERCHANTIBILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
(e) No right of the Company under this agreement may be waived except in writing by an officer of the Company.
(f) Words used in this agreement to denote any gender shall include all genders, singular words include plural, and noted on the rental agreement.
(g) The Company have the right to terminate this agreement without notice if it is considered by the company that the rental vehicle is being kept in a manner that causes an unacceptable risk to either the vehicle or any other party.
The vehicle must be returned with the amount of fuel equal to that at the time of rental. If the vehicle is returned with less fuel the difference will be charged at a rate which may include a service component unless prior arrangements have been made and noted on the rental agreement.
ALL HIRER/DRIVERS NAMED ON THE AGREEMENT WILL BE REQUIRED TO SIGN THE AGREEMENT ACKNOWLEDGING THAT THEY HAVE READ, UNDERSTOOD AND ACCEPTED THE TERMS OF THE AGREEMENT PRIOR TO DRIVING THE VEHICLE.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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