Sydney Airport Services

Terminals
 
The airport is home to three terminals, known as Terminal 1, Terminal 2 and Terminal 3. Terminal 1 is the International Terminal, separated by the runways from Terminal 2 and Terminal 3. These latter two are domestic terminals, with Terminal 2 a multi-user facility and Terminal 3 operating Qantas flights QF0400-1599 (other Qantas flights operate from Terminal 2). There are several transfer options should you need to move between terminals. T-Bus and Airport Link both run regular services during the day which cost around $5 one way, and Qantas and Virgin Australia airlines run free shuttles for transfer between domestic and international flights. Check when booking to find out whether you are eligible for the free shuttle.
 
Money Matters
 
Travelex offers currency exchange in all three terminals at Sydney Airport. There are over 50 currencies available instore. You can order currency commission-free online and collect it on your way to the plane- very convenient! At Travelex outlets you can also buy Cash Passport Cards, Travellers Cheques and phone cards. There are travelex outlets scattered around the terminals with most in the International Terminal- just keep a look out for “Currency Exchange” signs. There are also 33 multi-currency ATMs throughout the airport.
 
ANZ Bank has branches on both the departures level and the arrivals level of Terminal 1, before customs so they are available to all, not just passengers. They offer full banking services including currency exchange.
 
Freight and Cargo
 
Sydney Freight Terminal 1 is the largest freight facility in Australia and is up to date with security, coolrooms, an import bypass system and many aircraft parking bays. It is located north of the International Terminal and is operated by Qantas. Freight from Cathay Pacific, Etihad, Emirates, FedEx, Korean Air, MASkargo, Qantas, Singapore Airlines, Thai Airways, Transmile and UPS is processed in this terminal, and some other freight companies including DHL and Toll Priority have their own facilities elsewhere in the airport.
 
Lost and Found
 
In the International Terminal, Lost Property services are located on Level 3. For enquiries about lost property in Terminal 2, call  02 9352 7450. For property lost in Terminal 3, call  02 9952 9312.
 
Animals
 
Sydney does have a quarantine station for immigrants who wish to bring an animal into the country. It is located in Eastern Creek, and importers can book an animal into the facility to stay for their quarantine period if they have an import permit from the Department of Agriculture, Fisheries and Forestry. Animals will be picked up from the airport by a DAFF officer. More information and restrictions can be found at www.daff.gov.au/aqis/cat-dogs/accom/easterncreek.
 
 
Medical Stations
 
There are two pharmacies in Sydney Airport, where you can buy over-the-counter medications and first aid supplies. These are located in Terminal 1 (International) near the check-in counters, and after security in Terminal 2 near Gate 32.
 
There is also a Medical Centre in Terminal 1, on Level 3 before customs and near the airline offices. It offers a range of medical services for passengers, visitors and staff and is open from 8am to 5pm Monday to Friday.
 
Internet Access
 
You can access free WiFi in all terminals at Sydney Airport.  In Terminals 1 and 2, select “Free Internet by (sponsor’s name) &SYD” from the list of available networks, answer the presented questions, read the T&Cs and proceed. You can then use the internet for up to 2 hours and/or 500MB data. In Terminal 3, you can connect by simply selecting the appropriate network and access a 30-minute complimentary session. Most airline lounges will offer free WiFi.
 
Religious Facilities
 
There is a prayer room in Terminal One on level 3. There is another within the taxi holding area to service the requirements of the taxi drivers.
 
Nearby Attractions
 
If you are waiting at the International Terminal and need a bit of fresh air, it’s not far to walk to Tempe Recreation reserve and Driving Range, across the river on a pedestrian bridge. A short drive from either terminal is the lovely Brighton Beach. The neighborhood of Mascot is also very close by and is a wonderful place to shop, with factory outlets where you can find big brands at discounted prices.
 
Security Information
 
In the terminals, there are a few things you can do to ensure a secure and safe environment. The most important is to always keep your baggage with you. Any unattended baggage poses a very real security risk and is a nuisance even when innocent as it must be treated as a threat. Avoid making any jokes or comments about weapons or explosives- even jokes must be taken seriously by airport staff.
 
You will be required to pass through a security screening for both domestic and international flights. Only passengers may pass through security and access departure lounges on the other side. Hand luggage will be passed through an x-ray machine and you will be required to pass through a metal detector. Weapons or anything which may be used as one are not allowed onboard, neither are anything considered flammable or explosive. On International flights, any liquids, aerosols or gels must be less than 100 millilitres each and collectively fit in a 20 centimetre square ziploc bag.
 
If you have any medical paraphernalia which you think may not pass the security screening, talk to the staff. You will need to notify the airline ahead of travel and provide evidence to substantiate your condition. Weapons linke dto religious or cultural beliefs will not be admitted onboard and must be in checked luggage. No photos may be taken of airport or customs staff.
 
Find Sydney Airport
 
Airport Drive
Mascot
Sydney 
NSW 2020
 
Flying Distances to Australia Airports
 
Brisbane: 1 hour 30 minutes
Melbourne: 1 hour 30 minutes
Adelaide: 2 hours
Perth: 4 hours 30 minutes
Cairns: 3 hours
Hobart: 1 hour 50 mins
Darwin: 4 hours 30 minutes  
 


Updated October 2013 by Chris Houston. Information is subject to change at any time.